Online User Guide

Initial Set Up
Using Campus Connections
Using Advanced Features
Changing Personal Settings
Helpful Tips



Contact Customer Support

 

	Setting Up Your Service		Setting Up Automatic Call Forwarding
	Setting Up Your Caller Connect Numbers		Setting Up Your Computer

Setting Up Your Service

Campus Connections guides you through the set up process when you access the service for the first time.

1. Dial your Campus Connections number
2. Press to interrupt the Greeting
3. Enter your temporary passcode and press
4. Follow the tutorial to personalize your greeting, name and passcode

The temporary passcode is provided both in your electronic confirmation and in the fulfillment package you receive by mail. To access the system after the initial set up, simply dial your Campus Connections number, press to interrupt the greeting and enter your personalized passcode. You may change your passcode to any 4-10 digit number at any time through the Personal Options Menu.

Setting Up Your Caller Connect Numbers

When a caller chooses the Caller Connect feature, the system simultaneously dials up to 3 separate phone lines in order to locate you. To set up your Caller Connect numbers:

• Access your account and listen to your Inbox Message Summary

• Press to access the Caller Connect Menu

Press , , or to access the setting for a particular Caller Connect number ( for your first Caller Connect call forward number, for your second Caller Connect call forward number, etc.)

Setting Up Automatic Call Forwarding (Optional)

Campus Connections can save you time and money by capturing your voicemail messages from any of your phones when you can't answer or when the line is busy. This eliminates the need to check multiple voicemail services. While it's not required to use Automatic Call Forwarding with your Campus Connections, it is highly recommended to maximize the benefits of the service. Here is how to set it up:

Call your current telephone service provider (Refer to a recent phone bill for your service provider's customer service number).

Ask the telephone representative to add call forwarding busy/no answer* service to your phone number (home, business, or mobile) and specify to forward calls after 3 to 4 rings to your Campus Connections number.

Repeat these instructions for each phone line that you want to forward to your Campus Connections service (e.g. home, office and cellular phone).

*This allows calls to be sent to your Campus Connections account if you do not answer the phone after 4 rings or when the line is busy. Normally your telephone service provider will charge a nominal fee for this feature.

Setting Up Your Computer to use Campus Connections

Campus Connections stores voicemail messages in a RealAudio® format and fax messages as TIFF files. Since both of these formats are supported by several popular software packages, your computer may already be pre-configured to launch these applications when you retrieve your messages. If not, free versions of both applications can be downloaded from the "Downloading Required Software" section in Helpful Tips.